RED HEN APP

Warranties, Terms, and Conditions

Consumers / Buyers

The following terms and conditions apply to all consumers and purchasers who use the Red Hen App (“Red Hen,” “the App,” or “the Platform”) to purchase products directly from producers.

By accessing or using the App, you (“the User” or “Consumer”) agree to be bound by the following terms. Please read carefully.

1. Nature of the Platform

Red Hen provides a digital marketplace platform to facilitate transactions between food producers and consumers.
Red Hen is not a party to the transaction between producers and consumers and does not act as a broker, agent, or insurer for either party.
All transactions, delivery, and fulfillment are solely the responsibility of the producer and consumer.

2. Use of Platform

By using the App, you affirm:

  • You are at least 18 years old or have consent from a parent or guardian.

  • You will use the App in compliance with all applicable laws.

  • You agree not to post false, abusive, or misleading content or use the platform for any unlawful purposes.

Red Hen reserves the right to suspend or terminate accounts for any violations of these terms.

3. Purchases, Payments & Refunds

All payments made through the App are processed securely through a third-party payment processor. Red Hen does not store or have access to consumer payment information.

Refunds and customer service matters must be handled directly with the producer from whom you purchased. Red Hen does not guarantee the condition, timeliness, or delivery of any product.

4. Delivery, Title & Risk

Red Hen does not manage shipping, delivery, or fulfillment of any product.
Title and risk of loss transfer from the producer to the consumer at the time of shipment, pick-up, or handoff, depending on the chosen method of fulfillment.

5. No Guarantees or Endorsements

Red Hen does not guarantee:

  • Product availability, condition, or accuracy of listings

  • Delivery timelines or satisfaction

  • Any particular outcome from use of the App

Any reviews or testimonials on the App are the opinions of individual users and are not endorsed by Red Hen.

6. Limitation of Liability

To the fullest extent permitted by law, Red Hen shall not be liable for:

  • Any damages or losses resulting from the purchase, use, delivery, or quality of products

  • Any interruption, error, or failure of the App

  • Any interaction between users or producers and consumers

Use of the App is at your sole risk.

7. User Data & Privacy

By using the App, you agree to the collection and limited use of your data in accordance with our Privacy Policy. This may include email communications about your orders or important platform updates. Red Hen does not sell or misuse personal data.

8. Third-Party Links

The App may contain links to third-party websites. Red Hen is not responsible for the content, security, or practices of external sites.

9. Modifications

Red Hen reserves the right to update or modify these terms at any time. Updates will be posted in the App and continued use of the platform constitutes your acceptance of any changes.

10. Governing Law

These terms shall be governed by the laws of the Commonwealth of Virginia. Any disputes arising hereunder shall be resolved in the courts located in the City of Richmond, Virginia.

Privacy Policy

Red Hen App LLC ("Red Hen," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose personal data obtained through the Red Hen App platform and related services.

Information We Collect

We may collect and store the following types of information:

  • Personal Information such as name, address, email, phone number, and payment information.

  • Account Information such as usernames, passwords, and profile details.

  • Transactional Data related to purchases or sales made through the app.

  • Technical Data such as device type, IP address, browser type, and usage data.

How We Use Your Information

We may use your information for the following purposes:

  • To operate and maintain the Red Hen App platform.

  • To connect farmers and customers and facilitate transactions.

  • To communicate with users about their account or orders.

  • To send important updates, newsletters, or promotional content (only if you've opted in).

  • To improve our services and analyze usage patterns.

Data Storage and Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no system is 100% secure. By using our platform, you acknowledge and accept this risk.

Third-Party Services

We may use third-party service providers such as payment processors, email platforms, and analytics tools. These providers may collect and process your personal data according to their own privacy policies. Red Hen App LLC is not responsible for how these third parties manage your information. We encourage users to review the privacy policies of those services before using them.

User Responsibility

Users of the Red Hen App are solely responsible for how they choose to use or share information obtained from the platform. Red Hen App LLC is not liable for actions taken by users (including farmers or customers) outside of the platform, including but not limited to, any misuse or unauthorized sharing of personal or transactional information.

Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal data from anyone under 13. If we become aware that we have collected such data, we will promptly delete it from our records.

International Users

Red Hen App LLC is based in the United States and our services are intended for U.S. residents. By using our platform, you consent to the processing of your information in the United States. We do not target or market our services to users located in the European Union or other jurisdictions with differing data protection laws.

Data Breach Notification

In the event of a data breach involving your personal information, we will notify you promptly in accordance with applicable federal and state data protection laws.

Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Updated versions will be posted on the Red Hen App website or platform. Continued use of the platform following the posting of changes constitutes your acceptance of the revised policy.